Meet the Team

DAVID HERD

David has a long running association with the Shared Services Forum UK being one of the founding members stemming back to 2001 and remains an active & dedicated Director, proud to be part of its heritage in how it has evolved over the years into what it is today as a thriving pedigree of shared service organisations all sharing a common collaborative passion for sharing and knowledge exchange 

David’s day job is Director of Business Shared Services at Amey Ltd leading a talented team providing multi-functional support services for internal Business Units and Group operations. Services cover Customer Services, Finance Transactional Services, People Services and Business Reporting & MI. The business having recently aligned with new shareholders, the role is accountable for shared service strategy & delivering effective synergies aligned with enabling and supporting a business growth agenda.  

David is a FCCA qualified Finance Professional, having held various Director of Shared Services/GBS positions built upon a bed rock of Change Leadership with over two decades of experience enabling effective & best practice front to back-office functions & ERP implementations. Offers a wealth of insight & value acquired across a career in operational leadership, expertise in optimised organisation design strategies, functionally and operational, with an ability to execute on the creation of effective shared service centre operations and performance improvement. 

Previous positions include GBS Delivery Director, Head of Shared Services, Head of BPO, Finance Director and Consultant 

Member of APA Top Influencers Index 2020, 2021 & 2023. 

LISA HOOLEY

Lisa has been involved in helping to shape Shared Services Forum UK since the beginning.  A visionary leader, Lisa takes a purposeful and positive-thinking approach to excellence. She is a genuine people-person and prides herself on being her authentic self with everyone she meets - living and breathing her personal mantra that communication is key and people will always make the difference. 

In her day job, Lisa is Director of Business Services for the Co-operative Group, where she is accountable for setting and driving the business services strategy to enable a sustainable, effective and customer centric way of doing business. She is leading this transformation and improved organisational performance through service mindset, leverage of end to end processes, enablement of digital ecosystem and driving optimisation, in order to help realise Co-op’s goals. 

Lisa’s prior roles include Programme Director for Synergy (a ~£3bn ERP & Shared Services Transformation across ~50% of the UK Civil Service), Vice President of Shared Services at SPXFLOW Corporation (leading from-scratch build of Global Business Services for the EMEA and Amercias) and Managing Director of TetraPak Business Services (leading design and build of EMEA Finance Shared Services and significant multi-functional transformation programmes).  She has also led her own Leadership and Change Advisory business in recent years, where she helped leaders to transform their business’s performance by enabling end to end operational excellence, growing high-performing teams and prioritising customer experience.   

Always purposeful and community-minded, Lisa is Chair of Trustee’s for a local charity, and a valued coach, mentor and advisor across her networks. 

LYNSEY OAKES

Lynsey is our dedicated Operations Director who has been with the Forum since 2019.

As the Operations Director at Shared Services Forum UK, Lynsey leads the development and delivery of our exclusive in-person and online events for our membership community, which consists of over 60 leading organisations in the Shared Services sector. Lynsey has a Certificate in Global Business Services from the Hackett Institute, and over 20 years of experience in event planning, marketing, project and social media management.

Her mission is to create a holistic and valuable experience for our members, by providing them with relevant and insightful content, networking opportunities, and best practice insights.

Lynsey oversees the day-to-day operations of the Forum, ensuring the smooth running of operational, administrative, and financial aspects.

Lynsey is passionate about building and nurturing effective relationships with all our members and stakeholders to support the Forum ethos and the continued growth and evolution of SSF UK.

ALEXANDRA LOMAS

As the Events and Engagement Manager for SSF UK Alexandra will be helping to support the continued development and growth of our SSF UK’s member community. Sharing member benefits and ensures engagement levels are maximised, for the benefit of all. The role owns operational delivery of activities to ensure the smooth running of networks and events, as well as operational administration aspects of the Forum underpinning member communication, engagement, and membership growth.

Alexandra will be the focal point for ongoing member relations throughout the year, building relationships with members to help them gain maximum benefit from their annual membership and helping to provide networking opportunities between member organisations. Alexandra will also support to create the continued holistic experience for our members, managing, planning, scheduling, and leading on the delivery of all SSF UK events.

NATALIE HERSEY

Head of People - HR Services at Cadent Gas

Natalie joined Cadent Gas as Head of People - HR Services in June 2023 and is currently responsible for People Services Helpdesk, Onboarding & Lifecycle team, Systems and MI team and Training Planning. Natalie worked in HR for over 25 Years but specifically in HR Shared Services for 5+ years.

Natalie is currently working with the teams to mature the shared service delivery model, simply and modify processes in line with business and customer needs through the use of technology and innovative solutions.

Jessica Ritchie

HR Director, People Services and Payroll EMEA, RTX

Jessica is a multi-award winning HR Director with +15 years’ experience, specialising in HR Shared Services, Global Business Services and HR transformation. She is the current Director of EMEA People Services, at Raytheon Technologies, the world’s largest Defence and Aerospace company, prior to which she held a variety of HR and GBS roles at Rolls-Royce. Jessica studied at Exeter University (where she is now a visiting lecturer on HR careers), is a Fellow of the CIPD, and lives in Derbyshire with her husband, daughters and cats.

ANDY POWELL

Head of Source to Pay, Co-op Group

With over 20 years’ experience working in and around Shared Service, Retail Operations and Technology, Andy has a unique perspective on end to end operations and how to tie together business process performance to balance sheet results.

Now at Coop Group, he leads the Source to Pay Team and is Global Process Owner for Purchase to Pay. He’s been instrumental in embedding Coop’s new SAP solution for managing Food supply chain operations and invoice matching over the past year. His team serves all Coop’s diverse businesses including Food, Funeralcare, Legal Services and Insurance services.

Andy’s previously worked at M&S HR Shared Services, Capita and Logica (now CGI). He’s held several different positions during his career, in Technology Service Management, Automation Deployment, Operational Excellence, Proposition Development, Project Management, Retail Operating Model Deployment and Retail Commercial Transformation.

JOE SELLWOOD

Head of Source to Pay at Amey Group Shared Services

Joe has over 10 years of experience in Group Finance and Shared Services, with deep expertise in Accounts Payable. He played a key role in the significant relocation of the Accounts Payable function within Amey.

Currently, Joe leads the Accounts Payable function at Amey, overseeing a large team responsible for processing high volumes of transactions each month, including invoice processing, payments, statement reconciliations, and supplier communications.

Joe has extensive experience in process improvements and change management, collaborating with stakeholders across the business to build constructive, impactful relationships. He is also highly knowledgeable in government payment reporting and the deployment of E-Invoicing systems.

LAURE BROWNE

Director Record to Report EMEA, Bristol Myers Squibb

Laure is an Expert-Comptable (French CPA) and is an experienced leader of shared services accounting. She has been instrumental in the success of Global Shared Services programs in regional operation centers in Chester (UK), Manila (Philippines), Bratislava (Slovakia), Sao Paulo (Brazil) and Bangalore (India). 

Laure moved to the US in early 2014 to implement the North America Capability Center, supporting BMS US legal entities while strategically partnering with Global Process Owners and Governance teams to bring continuous improvement and efficiency. Laure relocated to the UK in 2020 to guide EMEA Record to report team through a large integration project.

For record-to-report operations, Laure has created efficient and effective reporting, reconciliations, the proper controls and has worked extensively to ensure comprehensive knowledge transfer for outsourced processes. She led an expansion of outsourcing for US and LATAM; and has ongoing quality management and oversight for US and Latin America record-to-report operations.

Laue is dedicated to the development of her team members and colleagues. She has been developing the profile and role of the accountant of the future, focused on critical thinking and analysis.

Laure is currently the Director Record to Report for EMEA for Bristol-Myers Squibb and has been working in the Shared Service Industry for over 20 years. She worked in a chartered accountant practice and audit firm before joining Bristol-Myers Squibb in 1999.

FATIHA BOUGRASSA

Assistant Controller, Nutrition and Health at SPX Flow

Across 14 years with SPX FLOW Fatiha has acquired a wealth of knowledge, taking on multiple roles, including SSC AP manager, SSC FA&R manager and Audit and SOX lead. Fatiha is currently the EMEA Nutrition and Health Assistant Controller for SPX Flow. Fatiha is highly experienced within blue-chip organisations and demonstrates proven skills in innovative organisational change programmes. Fatiha brings an established track record of embedding financial controls, processes & KPIs to drive efficiency. Fatiha’s strengths include leading BAU teams within challenging / change-centric environments, managing large and diverse financial project teams all whilst demonstrating the ability to remain calm under pressure.

Fatiha is an enthusiastic, assertive, innovative, and practical business Leader, with a range of transferable skills acquired during a career across Shared Services & Financial Controllership. Fatiha speaks French, Spanish and is a trustee for a local charity.

KERSTIE BLATCHLY

Head of Order to Cash at Shared Services Connected Limited

Kerstie brings a wealth of experience and expertise after working in Order to Cash for the last 19 years. For the last two years, she has been Head of Order to Cash at Shared Service Connected Limited, responsible for the end to end Order to Cash process for 23 Government departments. She has worked to create a workplace culture that thrives on collaboration, innovation and employee well being.

This strategic focus has resulted in improved morale, increased productivity and lower turn over rates.   Her current focus is the implementation of new technologies and innovative solutions to stream line existing processes, reducing costs and accelerating debt recovery.

PAUL QUINTI

Transactional Manager at Rhenus Logistics

With over 20 years’ experience in European Shared Services, Paul has led strategic initiatives, optimised processes, and fostered ensured continuous collaboration across various industries and diverse departments to enhance the efficiency and effectiveness of our order fulfilment and cash management functions. With a background in Transactional Finance and banking, my leadership focuses on driving seamless transactions, customer satisfaction, and financial excellence within the organisation.

Now at Rhenus, we are working together to improve the current processes through innovation, the use of technology and close working with the business and stakeholders to ensure the right outcomes. All this is

Aside from the new network chair for Order to Cash, Paul is a Fellow of the Chartered Institute of Credit Management and vice-chair and active member on the Northwest branch of the CICM. He has also received the designation of Certified International Credit Professional from the Finance (CICP), Credit and International Business Association.

JOE MOYA

Innovation and Optimisation Director at Shared Services Connected Limited

Joe’s experience spans more than 30 years across core Digital disciplines including Infrastructure, Applications, programme management, supplier and account management. He has led Finance, HR and IT Outsourcing teams. Joe now works at the C-Suite as CIO / CEO advisory, aligning Digital with Business through effective business cases, driving operational excellence through pragmatic digital transformation roadmaps

Currently Joe is working within the SSCL Government Leadership team. Joe’s enjoyed some awards success during 2023, being nominated for six industry awards and successfully winning three for the Digital forms- project which has transformed customer engagement with SSCL. Joe’s focus for 2024 is on AI and Hyper-automation initiatives which will further accelerate operational excellence.

Nicole Green

Operational Lead of Corporate Tax at BDO LLP

Starting her career on a traditional accountancy route, Nicole built up technical industry experience alongside a passion for providing exceptional client service to a portfolio of small to medium sized businesses in the UK across various sectors. Within BDO, Nicole has been responsible for overseeing the operations of the BR Finance team responsible for providing national accounting and treasury services and is currently overseeing the multi-site Corporate Tax team based across Liverpool and Glasgow who provide national tax compliance services. Nicole’s operational roles in BDO have required her to drive operational excellence and transformation, orchestrate business optimisation and technological change projects, strategise internal processes, manage national stakeholder relationships and embed a challenging yet rewarding culture in which people can thrive.

Nicole is extremely passionate about providing high quality operational service delivery through an innovative and client centric mindset and emphasises the importance of Shared Service Centres remaining aligned with the strategy of their wider business to ensure SSC value is solidified throughout ongoing digital disruption and evolution in the industry. Nicole endeavours to undergo continuous improvement to achieve operational excellence, leveraging technology to increase efficiency, produce insightful data to allow for effective reporting and maximise commercial performance.

Outside of work Nicole loves to spend time outdoors walking or hiking on her weekends and spending time with family. She is a big animal lover and is taking part in an upcoming sponsored hike up Mount Snowdon with Animals Asia.

Daniel Edwards

Head of Customer Centre Operations, Cadent Gas

Dan is a multi-award winning leader with +25 years’ experience in Customer Experience, +20 of those in the utilities industry. He is the Head of Customer Centre Operations at Cadent, and currently leads the National Gas Emergency Service team on behalf of the UK. Dan brings a wealth of leadership, incident management, change management and continuous improvement experience. Passionate about ED&I, ensuring that everyone has an opportunity to grow and succeed.

Cathie Fillingham

Head of Customer Service at Amey Group Shared Services

With a wealth of experience in driving exceptional customer experiences, Cathie is proud to serve as the Head of Customer Experience. Passionate about strategic vision and operational excellence, she is dedicated to enhancing customer satisfaction and fostering lasting relationships.

In her current role, Cathie is entrusted with developing and communicating the overarching customer experience strategy across our organisation. Cathie leads a dynamic team focused on continuous improvement, ensuring that our services consistently exceed expectations and align with regulatory standards.

Drawing on her background in contact centre operations management and change leadership, Cathie is committed to driving innovation and embracing emerging technologies to optimise the customer journey. Cathie thrives on collaborating with stakeholders and industry partners to stay ahead of market trends and deliver best-in-class solutions.

As a resilient and forward-thinking leader, Cathie prioritise people development and empowerment, fostering a culture of accountability and excellence within her team. Cathie is driven by a customer-centric mindset and a passion for delivering tangible results that drive business growth and enhance brand reputation.