As you know we announced that we would be setting up a new Customer Service Network in 2022. We are excited to announce that Matthew Bennell, Business Support Manager at Amey and Paul Quinti, Credit Control Manager at the Co-operative Group will be the Network Co-Chairs.
MATTHEW BENNELL
Business Support Manager for Amey in their Business Services department, hosting a Customer Service Team that is over 200 strong.
Matthew has been with Amey for 14 years and they are on on a defining journey in their transformation into a fully fledged Shared Services. The majority of Matthew's time has been spent in a customer services role, and he is now currently focused on enhancing his career path framework and building closer links with Amey's Training Department to ensure all staff have the opportunity to learn and improve in order for them to grow. As well as Matthew is currently leading on internal comms in order to engage with all staff now that a hybrid method of working is in place and the much loved face to face comms method has taken a twist into 2022 and beyond.
Previous experience:
Finance Helpdesk – created and lead a team in Vendor Relations in order to service our clients and vendors finance enquiries, reducing the amount of calls going directly to AP and AR so as to create a one stop shop with 1st time resolution
Customer Services Social Media Manager – expanded our Twitter footprint to over 1000 followers from a customer service perspective, allowing our customers a new comms stream in which to engage with Amey
CEO Customer Service – dealing with high level complaints from MPs, CEOs, governing bodies, in order to gain swift resolution through clear and guided communication
Matt is passionate about creating relationships with clients and customers that allows a two way conversation to enhance and improve Amey's services at all entry points, to create an atmosphere of continuous improvement, and empower staff to give the best service on each and every contact. Highly motivated and enthusiastic, Matt's interpersonal and organisational skills have allowed him to gain the much needed contact points within the business in order to help drive services and team ethic.
PAUL QUINTI
Since September 2020, Paul has been the credit control manager at the Cooperative Group. His teams look after all aspects of Credit Control for Coop businesses from retail through to the Funeral care.
Prior to this, he has held roles in large multinational organisations such as Ingersoll-Rand, LBM, SPX, Sopra Steria, Emerson Automation and most recently Swissport. Paul's experience has been largely within the receivables area, primarily around Project management, Credit Management, Order to Cash and Treasury. However, as with all organisations, the focus has been on results, process optimisation, managing expectations and building strong and robust relationships. People are also key and it’s important to empower your teams, to allow them to express themselves so as to achieve the extraordinary.
We are really excited to launch our new Customer Service network and cant wait to welcome you all to the first event next month. Details on the date and timings will be available this week.
